1. Introduction
LuLu’s Live Music & Events (“we,” “our,” or “us”) respects your privacy and is committed to being transparent about the data we collect through our website. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
2. Information We Collect
We collect the following types of information when you visit our Site:
a. Automatically Collected Information
When you visit our Site, certain information is collected automatically through cookies and tracking technologies, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device type
- Pages visited, time spent on pages, and navigation paths
- Referring website or source
- Date and time of each visit
b. Information You Provide
If you contact us via phone, email, or social media, you may voluntarily provide personal information such as your name, phone number, or email address.
3. How We Use Your Information
We use the information collected for the following purposes:
- Website analytics: To understand how visitors use our Site and improve the user experience
- Advertising and retargeting: To create custom audiences and serve relevant advertisements on third-party platforms, including Facebook, Instagram, and Google Ads
- Event promotion: To promote our weekly live music events and venue rental services to interested audiences
- Site performance: To monitor and improve the functionality of our Site
4. Third-Party Analytics and Advertising Tools
We use the following third-party services that collect data through cookies and tracking technologies:
We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site. We use the data collected by Google Analytics to improve our Site and marketing efforts. Google Analytics data may be used to create audiences for use in Google Ads campaigns.
For more information about Google Analytics, visit: Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
b. Meta Pixel (Facebook Pixel)
We use the Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising, understand the actions visitors take on our Site, and deliver targeted advertisements on Facebook, Instagram, and other Meta platforms. The Meta Pixel collects data about your browsing activity on our Site and may be used to:
- Create custom audiences for advertising purposes
- Build lookalike audiences to reach people similar to our visitors
- Retarget visitors who have previously interacted with our Site
- Measure the performance of our ad campaigns
5. Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit our Site. We use cookies to:
- Enable analytics tracking (Google Analytics)
- Enable advertising tracking (Meta Pixel)
- Remember user preferences
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our Site.
6. Data Sharing
We do not sell your personal information. We share data only with the following third parties as described in this policy:
- Google — through Google Analytics for website analytics and Google Ads for advertising
- Meta (Facebook) — through Meta Pixel for advertising, retargeting, and custom audience creation
These third parties have their own privacy policies governing the use of your data.
7. Data Retention
Analytics data collected through Google Analytics and Meta Pixel is retained according to the default retention policies of those platforms. We do not independently store personal information beyond what is collected by these services.
8. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Opt out of tracking: You can opt out of Google Analytics and manage your Meta ad preferences using the links provided in Section 4
- Browser controls: You can disable cookies through your browser settings
- Do Not Track: Some browsers offer a “Do Not Track” feature. While we respect this preference, not all third-party services honor DNT signals
- Data access or deletion: You may contact us to inquire about any personal data we may hold
9. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly remove it.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after any changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Phone: (828) 360-4647
- Address: 2396 Business 19 Hwy, Andrews, NC 28901
- Page: Contact Us
